FAQ
How time-consuming it is to process a refund?
Refunds are managed and despatched to your financial institution instantly.
However, it's significant to note that it can take your financial establishment 7 to 10 business days to replicate the refund on your account report.
Can I rive my compensation within several cards, or make payments over time?
Is the whole thing charged in USD, or can I manage in a dissimilar currency?
By stop at Profile (top right corner on web, bottom right corner, and then ticking or tapping "Settings", you can select to view rates and execute in the following currencies:
Is car insurance comprised when I make a reservation through Aceflighthub.com?
Car insurance is never comprised unless you overtly purchased insurance as part of a pre-paid booking.
(Note that this feature is not accessible for cruises.)
Can I alter the label of the main driver on my rental car reservation?
Unconditionally! You can do this at the rental car counter; so long as your arrangement wasn't pre-paid (almost none of the rental car reservations made through Aceflighthub.com are "pre-paid".)
In the doubtful event you do have a pre-paid reservation; the response relies totally on the car rental agency with which you’ve arranged a reservation. Many will permit a name modification at no further charge; a few require a fee to alter the chief driver on a reservation.
I've reached to the hotel and my room isn't what I predicted. What next should I do?
We totally understand the dissatisfaction of arriving at your hotel and finding that stuffs aren't as you predicted.
In every single situation, your first step should be to serenely speak your concerns with the front desk staff at the hotel or, if they aren't competent to assist, the on-site hotel manager or supervisor. Even if the hotel is totally at mistake, remaining calm and agreeable almost continuously results in a better, faster firmness to your alarms.
In the improbable event that the staff and supervision of your hotel are inept or unwilling to remedy your complaint, we then request you to interact with our customer service team for further support.
Can I grasp a hotel reservation and pay for it later?
Maximum hotels accessible by Aceflighthub.com are "pay in full at phase of booking".
Unless the room you pick clearly states "Pay Later" (which is infrequent), you will need to pay for your selected room in full at checkout in demand to finish the reservation.
I'd like to alter my check-in or check-out date. How do I modify my hotel reservation?
If the hotel room you've reserved is refundable, your finest decision is to visit your profile (top right corner on web, bottom right corner), select "Upcoming Trips", terminate your reservation, and re-book.
Why can't I modify the name, route, or airport of a ticket I've booked via Aceflighthub.com?
Our ticket alteration icon will allow you to change only the time and/or date of one or more segments. It’s vital to note that a time or date change for a section impacts all passengers within your booking who are flying that segment.
To modify the name, route, or airport for a booking, you must terminate and then re-book your desired flight(s) with the updated information.
My ticket status says "checked in" and now I can't route a refund. What do I do?
In some cases, airline or airport security method temporarily averts the Aceflighthub.com platform from dealing out in refund process.
This restriction is typically raised between 3-5 business days.
If you're somewhere not able to practice a refund after this time, you must interact with the transporting airline straight for further support.
Who do I interact if I want information about my eligible travelers' benefits?
To add, alter, or stimulate qualified travelers you need to interact with airline’s pass travel department directly- we do not have the ability to edit this sort of intimate and private details within Aceflighthub.com travel platform.
Once your airline’s pass travel department agrees and updates your requested modifications, the details will mechanically be transferred to us and update to your Aceflighthub.com account.
You’ll also have to connect with your airline to address any queries connected to non-revenue flight compensations or agreements for suitable travelers.
You'll also have to contact your airline to address any questions linked to non-revenue flight advantages or agreements for eligible travelers.
Why can't I check loads for all airlines? Why do I only see a few airlines available?
Many airlines do not share flight load details external of their individual internal network. Our numbers are able to check loads for any airline which has settled to offer data to Aceflighthub.com
